Maintenance & Management Solutions LLC (\"M&M Solutions,\" \"we,\" \"our,\" or \"us\") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

By booking a service or contacting us, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Name, address, phone number, and email address
Property access information (entry codes, key arrangements) for service delivery only
Service history and preferences
Payment information (processed securely through Jobber; M&M Solutions does not store card data directly)
Communications between you and M&M Solutions
Before and after photos taken during service visits (for quality assurance only)
Call recordings or logs when you contact us through our AI receptionist system
Name and shipping address for guests, when retrieving or returning left-behind items at rental properties on behalf of the property owner

2. How We Use Your Information

We use the information we collect to:

Schedule, confirm, and deliver cleaning services
Send invoices, reminders, and service communications
Respond to your questions and service requests
Improve our quality of service and resolve complaints
Comply with legal obligations
Determine applicable cancellation fees automatically through our AI receptionist system when you call to cancel or reschedule
Coordinate the return or shipment of left-behind items for rental property guests

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. How We Share Your Information

We may share your information only in the following circumstances:

With our service team members to fulfill your cleaning appointment
With Jobber (our scheduling and invoicing platform) to manage your account and process payments
With legal authorities if required by law or to protect our rights

All team members are trained to treat client information with strict confidentiality.

4. Data Retention

We retain your personal information for as long as you are an active client and for a reasonable period afterward to comply with legal and business requirements. You may request deletion of your information at any time by contacting us.

5. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

Know what personal information we collect about you
Request deletion of your personal information
Opt out of the sale of personal information (note: we do not sell personal data)
Non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at info@mandmsolutionsllc.com.

6. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage is 100% secure. We encourage you to contact us promptly if you believe your information may have been compromised.

7. Third-Party Services

Our website and booking system are powered by Jobber. Jobber has its own privacy policy governing how it processes your data. We recommend reviewing it at getjobber.com.

8. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the \"Last updated\" date at the top of this page. Significant changes will be communicated to active clients by email.

9. Contact Us

Maintenance & Management Solutions LLC

Marin County, CA

info@mandmsolutionsllc.com

(628) 386-4883

www.mmsolutionsllc.com

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Privacy policy

Maintenance & Management Solutions LLC (M&M Solutions) Last updated: October 2026

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